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If you are an opposing carrier, please login with the File Number as your user name, and the file's claim number as your password.
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Information for Clients

If you have additional questions, please email us.

Information for Carriers

Our goal is to work with opposing carriers and to provide as much information as possible to streamline the process. Following are a few questions and answers that may assist you in working with Hiday & Ricke:

Information for Employers/Garnishees

Understanding the process of a case

  • You’re in an accident or an incident that is the fault of another party. You are insured but the other person is either uninsured or doesn’t have enough insurance.
  • Our client (the insurance company) pays your claim (according to your policy agreement), less your deductible.
  • Our client then tries to recoup their money from the other party, often a very difficult task. If they are unable to collect, the insurance company hires our firm. The idea is that if we sue the person(s) that caused the damages the insurance company (and you) can get partially or fully repaid.
  • Once the new case comes in from the insurance company, you receive a letter letting you know that we are now involved.
  • This notification is a courtesy to make sure you are fully informed.
  • We then contact any other carrier that may be involved, and make every attempt to resolve the matter without litigation. In many cases these efforts are successful, and any funds collected are given to the insurance company.
  • The insurance company will then contact you and send you a check for the portion of the recovery that is reimbursable to you, pursuant to the terms of your policy.
  • In the event that the case must go to litigation, you will be notified so that your claim is pursued. If you already have an attorney, we’ll fully cooperate with your counsel of choice.
  • If you agree to allow Hiday & Ricke to handle the deductible part of the claim by returning the package that we provide to you, you then become a client of our firm, just like the insurance company.
  • The next step is for us to go to court. We file suit, do our best to serve the other party and go from there.
  • If the case proceeds, we will contact you and keep you informed regarding our need for you as a witness. If the case goes to trial, we will need you to testify. We will carefully and completely prepare you for this process.
  • Once the case is concluded, the Court will enter a judgment. We then use the power of the judgment to take further steps to collect the debt. At any point in this process, we may collect the debt. When we do, the funds are paid to the insurance company, and they pay you the appropriate amount.

For more information, email or call us toll-free: 1-888-370-1776 Ext. 107 for further details about your case. If you have a claim that is covered by FIGA (Florida’s state guaranty fund), you can learn more about how to file a claim here.

NOTE: If your address or other contact information should change, please inform us at your first opportunity so we can stay in touch.

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